Terms and Conditions - House Clearance Cobham

Welcome to our comprehensive guide on the Terms and Conditions for House Clearance in Cobham. This document outlines the rules, guidelines, and policies that govern our services, ensuring transparency and trust between us and our valued clients.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Service Provider: Refers to our company offering house clearance services in Cobham.
Client: The individual or entity requesting house clearance services.
House Clearance: The process of removing unwanted items from a residence.

2. Scope of Services

Our house clearance services in Cobham include, but are not limited to:

Removal of furniture, appliances, and personal belongings.
Disposal of non-recyclable items in compliance with local regulations.
Recycling and donation of eligible items to charitable organizations.
Cleaning and preparation of the property post-clearance.

3. Pricing and Payment Terms

Pricing for our services is determined based on the volume of items, the complexity of the clearance, and the time required to complete the job. We provide a free, no-obligation quote prior to commencing any work.

Payment terms are as follows:

Payment is due upon completion of the service unless otherwise agreed upon in writing.
We accept various forms of payment, including cash, credit/debit cards, and bank transfers.
Invoices will be issued detailing the services provided and the total amount due.

4. Cancellation and Refund Policy

We understand that circumstances can change. Our Cancellation Policy is as follows:

Clients may cancel their service without penalty up to 48 hours before the scheduled appointment time.
Cancellations made less than 48 hours in advance may incur a cancellation fee.
Refunds for advanced payments will be processed within 14 days, subject to the terms of the agreement.

5. Liability and Insurance

We are fully insured to cover any accidental damage that may occur during the house clearance process. However, our liability is limited to the cost of the service provided.

Insurance Coverage includes:

Accidental damage to property.
Theft or loss of items during clearance is covered only if caused by our negligence.

6. Customer Responsibilities

Clients are expected to:

Provide access to the property at the agreed-upon time.
Ensure that all areas to be cleared are accessible.
Inform us of any hazardous materials or sensitive items that require special handling.
Secure and protect any valuables they wish to retain.

7. Data Protection

We are committed to protecting your personal data. Any information collected during the service will be handled in accordance with the Data Protection Act 2018 and GDPR guidelines.

This includes:

Secure storage of personal information.
Use of data solely for the purpose of providing house clearance services.
No sharing of personal data with third parties without explicit consent.

8. Dispute Resolution

In the event of any disputes, both parties agree to seek resolution through the following steps:

Initial discussion to address and resolve the issue amicably.
If unresolved, mediation by an independent third party.
As a last resort, seeking legal remedies through the appropriate courts.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

11. Acceptance of Terms

By engaging our house clearance services in Cobham, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing our services. We are committed to providing you with a seamless and professional house clearance experience.